Question 1

Can I return a product if it doesn’t fit?

Accepted Answer

Yes, we accept returns for size issues as long as the item is unused, undamaged, and returned within 7 days with all tags intact.

Question 2

How long will it take to deliver my order?

Accepted Answer

Delivery typically takes 5-7 business days, depending on your location. You will receive a tracking link once your order is shipped.

Question 3

What payment methods do you accept?

Accepted Answer

We accept various payment methods including PayPal, credit/debit cards, and offline payments.

Question 4

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking link via email to monitor the delivery status.

Question 5

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping. Shipping costs and delivery times will vary based on the destination.

Question 6

How do I care for my mekhela chador?

Accepted Answer

To maintain the quality and color of your mekhela chador, we recommend dry cleaning or gentle hand washing with mild detergent. Avoid direct sunlight when drying.

Question 7

What should I do if I receive a damaged product?

Accepted Answer

If you receive a damaged product, please contact us within 24 hours of receiving the item. We will arrange for a return or exchange.

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